Effective Date: 2018-02-22
Welcome to Coepowers.com (. “Web sitesi”). The Website is operated by Coepowers Group (hereafter referred to as the “Company”). We value your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit or interact with our Website, and the rights you may exercise. Please read this policy carefully before using the Website or interacting with us. If we make material changes to this policy, we will update the Effective Date on this page and, where appropriate, notify you by email or via a notice on the Website.
1) Company Information (placeholder — replace with your details)
- Firma Adı: Xi’an Coepower Electric Co., Ltd
- Registered Address: Bina 9, Batı Bölgesi, Zhongjiao Bilim ve Teknoloji Şehri, Wei 26. Yol, Yüksek Teknoloji Bölgesi, Xi’an city, Çin
- Web sitesi: HTTPS://www.coepowers.com
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2) What Data We Collect
We may collect various types of information to provide and improve our products and services (including APF, SVG, AHF, and related power electronics products):
- Navigation & Technical Data: IP address, device type, browser type, operating system, access times, pages visited, referrer URLs, log files, and unique device identifiers.
- Cookies & Tracking: Cookies and similar technologies used for site functionality, analytics, and marketing.
- Account & Registration Information: When you register or create a customer profile, we may collect name, company name, job title, email, telefon, mailing address, and login credentials (passwords stored securely as hashes).
- Temas etmek & Form Information: Information you provide when contacting us, requesting a quote, submitting inquiries, or downloading materials (Örn., project details, attachments, technical specifications).
- Subscription & Marketing Preferences: Email subscription status, communication preferences, and records of consents or opt-outs.
- Transactional Information: Order details, invoicing information, payment method (for processing and record-keeping), and shipping/delivery data. Payment card details are handled by trusted third-party providers and are not stored in full on our servers.
- Destek & Warranty Records: Communications with customer support and information related to repairs or warranties.
- Third-Party Data: Supplemental information we obtain from partners or public sources (Örn., distributor data or publicly available information).
3) How We Use Your Data
We use the information we collect to:
- Provide & Manage Services: account management, order processing, shipments, and after-sales support.
- Ürün & Technical Support: diagnose issues, provide maintenance guidance, arrange on-site or remote support.
- Website Improvement & Analytics: analyze usage to optimize site structure, performance and user experience (Örn., via Google Analytics).
- Communications: send confirmations, updates, invoices, notices, and responses to inquiries.
- Marketing & Outreach: with your consent, provide product updates, promotions, technical materials, and newsletters. You can unsubscribe at any time.
- Uygunluk & Security: meet legal obligations, protect our rights, detect and prevent fraud, and ensure platform security.
- Personalization: tailor content and recommendations based on your interactions with us.
4) Data Sharing — When and With Whom
We do not sell your personal data. We may share data in the following circumstances:
- Service Providers & Partners: payment processors, logistics companies, hosting/cloud providers, marketing/email platforms, technical support and CRM vendors. They only receive data necessary to perform services and must protect your information.
- Distributors & Agents: if you order through authorized distributors or request on-site service, we may share necessary order and contact details with the relevant distributor.
- Legal Requirements: to comply with laws, regulations, or lawful requests from public authorities.
- Business Transfers: in the event of a merger, acquisition, asset sale, or reorganization, your data may be transferred as part of the transaction. We will notify affected users as required by law.
5) International Data Transfers
We may transfer or store your data on servers located outside your country/region. We implement safeguards such as standard contractual clauses and reasonable security measures to protect data during cross-border transfers.
6) Cookies & Tracking Technologies
We use cookies, pixel tags, and similar technologies for site functionality, analytics, and marketing. Cookie categories include:
- Necessary Cookies: essential for basic site functions (login, forms, cart).
- Performance/Analytics Cookies: collect anonymous/aggregated data to analyze usage (Örn., Google Analytics).
- Functional Cookies: remember preferences (language, region, display options).
- Advertising/Marketing Cookies: measure campaign performance and serve relevant content; may involve third-party advertising services (Örn., Google Ads).
You can manage cookies via your browser settings. Our site may offer a cookie preferences center to customize cookie acceptance. Disabling certain cookies may affect site functionality.
7) Third-Party Analytics & Embedded Content
We may use third-party analytics tools (Örn., Google Analytics/GA4) which may set cookies and process data on their servers. Refer to each provider’s privacy policy for details. Use opt-out options or browser extensions to limit tracking if desired.
8) Data Security & Retention
- Security Measures: we implement appropriate technical and organizational measures (Örn., HTTPS, access controls, backups, least privilege).
- Data Retention: we retain personal data only as long as necessary or as required by law. Retention periods vary by data type and applicable laws.
- Data Breach Response: in the event of a data breach, we will act promptly to mitigate impact and notify affected individuals and authorities as required by law.
9) Your Rights & Choices
Depending on jurisdiction, you may have rights such as:
- Access: obtain a copy of your personal data.
- Rectification: correct inaccurate or incomplete information.
- Deletion: request deletion under certain circumstances.
- Restriction: request restrictions on processing in certain conditions.
- Data Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests (including direct marketing).
- Withdraw Consent: withdraw consent where processing is based on consent.
- Complaint: lodge a complaint with a supervisory authority if you believe your rights are violated.
To exercise these rights, contact us at the details in Section 12. We may request identity verification before fulfilling requests.
10) Children
Our Website is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children in this age group. If you believe we have collected such data, please contact us to remove it.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be announced on the Website and, if appropriate, by email. Please review this page periodically for updates. The Effective Date at the top reflects the latest update.
12) İletişim bilgileri
If you have privacy-related questions, requests for access or deletion, or other inquiries, please contact us:
- E -posta: privacy@coepower.com
- Telefon: +86 17755260880
- Postal Address: Bina 9, Batı Bölgesi, Zhongjiao Bilim ve Teknoloji Şehri, Wei 26. Yol, Yüksek Teknoloji Bölgesi, Xi’an, Shaanxi,Çin (710117)
- Website Contact Form: https://www.coepowers.com/contact
Please replace placeholders with your actual contact details and address.
13) Additional Notice for Power Products (APF / SVG / AHF)
To provide products and support, we may collect device-related technical data (Örn., serial numbers, firmware versions, operational logs, fault records). This data helps with diagnostics, quality improvements, product safety analysis, and R&D. Device-level data typically do not contain personally identifiable information. If we need to link device data to personal contact information (Örn., for warranty or on-site service), we will clearly explain the purpose at collection and obtain consent as required.
14) Third-Party Links
The Website may contain links to third-party sites or services. These sites have their own privacy practices. We are not responsible for their content or privacy practices. Please review their policies when visiting.
15) Legal Bases (where applicable)
Under applicable data protection laws (Örn., GDPR), we rely on:
- Contract Performance: processing necessary to fulfill contracts or take steps at your request.
- Legitimate Interests: for security, fraud prevention, and business improvements, provided they do not override your rights.
- Consent: where you have given consent (Örn., marketing); you may withdraw consent at any time.
- Legal Obligations: processing necessary to comply with legal obligations.